06/12/2005
Partners gather for a Workshop on Service Design

The service sector has been growing considerably in recent years, increasing in significance for a nation’s economy.  Alongside this, service design has been emerging as an important issue for design support activity.

 

In December 2005, Design Wales invited the SEEdesign partners to meet in Cardiff for a day of discussion and training on this new topic. The Workshop was run by the Engine Group, a London-based design consultancy that has developed expertise in service design by working with clients such as Orange and Virgin. They provided the group with an introduction about the topic, followed by a facilitated exercise about how service design principles can be applied within SMEs. The partners agreed that this had been an interesting and informative event, raising a number of issues to be addressed in order to facilitate the development of support for this sector.

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